Monitoring & Troubleshooting
Troubleshooting guide for resolving these issues.
Installation Error
if you face any installation error or getting any SQL password issue..
Make sure that you are entering your correct database information.
If you have tried and still having issues, trying using an incognito browser or private browser or clear your browser cache.
SQLSTATE[28000] [1045] Access denied
To resolve this issue, clear your browser cache or use an incognito browser.
User does not see Payment Gateways during checkout, but I have it activated it in the Finance Settings
This is most likely because settings cache was cleared (after update, or pressed clear cache in the admin panel). To resolve this, Go to Finance Manager -> Payment Settings and just click save.
Logging System
All automated processes are logged for monitoring
Failed email deliveries are tracked with error details
Command execution is logged with timestamps
Error messages include context for troubleshooting
Performance Monitoring
Email queue performance is monitored
Command execution times are tracked
Failed job rates are reported
System resource usage is logged
Common Issues
Emails not sending: Check SMTP configuration and CRON job setup
Commands not running: Verify CRON job is properly configured
Notifications missing: Check user preferences and admin settings
Queue delays: Monitor background job processing
Best Practices
CRON Job Management
Use the recommended every-minute schedule for full functionality
Monitor CRON job execution regularly
Keep backup of CRON configuration
Test CRON setup after server changes
Email Management
Monitor email delivery rates regularly
Clean up failed email records periodically
Test email templates before scheduling campaigns
Respect user unsubscribe preferences
System Maintenance
Monitor automated process logs regularly
Clean up old notification records periodically
Test automated features after system updates
Keep backup of automated settings
System Settings
Email Configuration
email_notification: Master switch for all email notifications. Manage this from the admin global settings
automated_weekly_listings: Controls weekly listing emails. Manage this from the admin global settings
SMTP settings must be properly configured
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